DISCLAIMER
BY LODGING THIS COMPLAINT/ENQUIRY YOU AGREE TO THE FOLLOWING:

1.     The Bank of Zambia (Bank) will at all times respect your privacy and keep your personal information confidential.

2.  The Bank of Zambia endeavours, as far as it is under its control, to ensure compliance with the provisions of the Data Protection Act of 2021 when dealing with your personal information.

3.     The information submitted by you to the Bank will be used solely for the purposes of investigating such a complaint / enquiry on your behalf.

4.    Should your complaint/enquiry not fall within the jurisdiction of the Bank's mandate, you give consent to the Bank to forward any; information submitted by you to another entity with the appropriate jurisdiction. In this instance, the Bank will provide you with the details of this entity.

  1.   Where your complaint/enquiry falls under the Bank's jurisdiction, you give consent that the Bank may share any information submitted by you with any of the relevant parties         involved in the complaint / enquiry to resolve your complaint / enquiry.

6.     You have the right to object to the sharing of your personal information with other parties. Should this be the case, then the Bank will not be able to conduct a complaint/enquiry on your behalf.

By submitting a complaint/enquiry you confirm that you do not object to the sharing of personal information with other parties.
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